1. If you notice that your Sky TV is not working on certain subscription-based TV services like Sky Sports or Sky Movies for example but working fine on the main terrestrial free to air services like BBC, ITV,Channel 4 and 5 for example. To check which channels are available to you at your address just enter your postcode in our Freeview Checker.It will also tell you where your nearest transmitter is. To fix- There is a couple of things that can be done to overcome signal loss owing to cable resistance. Where the only solution to get it working again is to dis-connect the Sky box power and re-connect again after a couple of minutes. Ensure that you do not put anything on top of the digital box. The best solution would be to just install a new Sky box. S ome Sky customers have, in recent weeks, found the Irish TV channels, RTE One, RTE 2, TV3, TG4 and their HD and Plus Ones have disappeared from their TV guides. This could cause some channels to work and others not. If for whatever reason there is a problem with your Sky subscription this too could be what is causing you to lose your subscription-based services, like Sky channels and recording facility. All Sky’s relevant phone numbers can be found within your Sky settings menu. It could be that you have a faulty Sky box. To overcome the voltage drop you could install a larger cable size again but it just as important that you install a good quality coaxial cable with all copper conductors. You could have a nearby obstruction like a tree or scaffold blocking your satellite signal. Sky Sports News HQ is a very very popular sky sports channel. Retuning has not helped. Wait four minutes, then press the sky … If you have any questions I would delighted to answer these for you but only if you post your comments in the BLOG COMMENTS section below. Other problems and tips When installing dishes onto chimneys it’s recommended that you do not drill into the stack as this can damage the structure but instead secure it with a lashing kit or chimney ratchet strap. Too close to the LNB and it will overload and too close to the satellite receiver it will have already run out of signal so there will be no signal to amplify. Press the standby button on your box. Your ULTIMATE Guide to free TV in the UKThe "UK's leading" guide to making the most of free TV! Sky HD box - some channels giving no signal message. Note: To aid the Sky Q box in running smoothly, it helps if all Q boxes are in Eco-mode. Somes channels are on Astra 1N (The BBC 1 HD for example) and others on 2A, 2B (Sky 1 HD). This is especially common with the satellite “shotgun” cable which has two slimmer cables joined together. If you're not sure on how to scan for channels, look in the manual. Press select to confirm. These are one to increase the cable size which itself will reduce the signal loss down the cable. As universal LNB’s switch between vertically and horizontally polarised signals by the receiver apply either 13V DC or 18V DC, this could cause a problem where the voltage drop due to cable length is too much so that LNB doesn’t receive the commands it requires. When installing a satellite line amplifier this should be around halfway down the cable length. Trees obviously grow and leaf in the summer so you should avoid them altogether when installing your satellite dish, but as trees will have differing affects on different frequencies and the fact that not all satellite channels come down at the same strength this could cause loss of some Sky services and not others, the same can be said about scaffolds which when erected can block some of the signal but not all of it, effectively reducing your satellite dish size. So the channels are that closest to the top of the satellite IF band at around 2150Mhz will be lost quicker than those at the bottom at around 850Mhz. ", "The service was excellent and and to be honest the price did not bother me as it was Tom that I felt comfortable with and he done a cracking job.". This can take a few minutes to complete. I'm new to the forum but have already got a lot out of reading what is here. Press the Home button on your Sky Q remote, highlight Settings then press 0,0,1 and Select. Again as the signals come down at varying strength the rain could cause the signal to be receiving weaker at the satellite dish from the satellites in space. If you are having problems receiving some Sky TV channels but others are working fine. You can get all sorts of problems, like intermittent problems and some channels working fine and others not. Reboot your Sky box. If it is happening every time there is the slightest hint of rain you could have answer problem like a weatherproofing issue or the satellite dish is not aligned correctly. This could be as simple as a missed payment on your subscription. 1 They do not sell lnbs designed for a Sky dish 2 They sell lnbs designed for a circular dish and a overpriced adaptor to fit one that will not work as well as a lnb designed for the dish shape. You can of course install a bigger cable still like WF125 or WF165 which will reduce the effect further but often this is over kill for a domestic situation and the connectors are much more difficult to attach and it will be difficult to make a direct connection to the satellite LNB. Best to get from e-bay which is awash with sky type lnbs. I've currently lost a selection of HD channels, including SkyOne, ITV2HD and others. This is known in the trade as “rain fade”. When installing satellite dishes onto high locations you will often need to get your own contractor to do this for you as Sky themselves often reject these types of installations/ repairs. Sky box not working? Random example. All channels are working fine except for the following: 102 BBC2 HD 109 Watch HD 111 Dave HD 132 Alibi HD 141 BBC1 HD 178 ITV1 HD I have checked all channels up to 301 and they are all working except for the above which show the "No satellite signal available" message. Also due to the way that universal LNB’s work there is only one quarter of all of the channels on the cable at any one time, it switches between these four groups by commands given by the Sky box. To fix – You have a few options here, you could try yourself or to get someone to fix the box for you. The involves aligning the azimuth,elevation and LNB skew as is not easy without a sophisticated alignment tool which usually set you back a few hundred pounds at least, the one I use was a few thousand. Haven't checked them all, but some of the channels affected are 101-105 (bbc1 wales hd, bbc2 wales, itv wales hd, s4c hd & ch5 hd… Anything that could effect the satellite dish signal gain could cause you to lose some services and not other this includes a damaged dish. It could cause some channels to become too weak while others are fine. If the channels are listed, we … Wait a few moments, then turn your box back on. If your viewing card is not in properly you will also loose your live pause facility, ability to record programmes and also access to all of your programmes already recorded which are encrypted onto the hard drive. Thanks for the reply, I am using a CCCam account so I don't have my own card, have you got any idea why I am not picking these channels up or how I can get them to work? Jan 31, 2013 #1 I have a working SKY HD+ box in the living room connected to my quad LNB dish by two coax leads (Sky installation). To fix- A new coaxial cable or two new coaxial cables may need to be installed for Sky+ boxes and Sky Q boxes. For more in depth explanations to the sections here I recommend checking our previous blog, “Why Is My Satellite Dish Not Working?”. 2) Press [Menu] on your TV remote to bring up the Main menu. "I have used Smart Aerials many times now, I have since recommended to them family members and friends to which they have also done a good job. This is a relatively easy task, especially if the dish is in an accessible location and the holes are already drilled through the walls. I also can not download any programmes in HD. The banner will change to Housekeeping please wait. Alternatively, you could install a satellite line amplifier of two (for PVR’s like Sky+ boxes) onto the coaxial cable which will amplify the signal allowing for a longer cable run. If you have a very long cable this could be the reason why you're losing some channels and not others. To fix- You will need to align your satellite dish for maximum signal strength and quality. I have a Sky+ Box and Iam getting No Satellite Signal 25 on some channels. I haven't changed my Sky contract, nor has it run out. I still have sky sports HD. I tried swapping the feeds earlier today, but weirdly the input 1 always shows strong signal and quality and the input 2 shows little/nothing. This will involve taking the box apart and is likely to cost more money than would be worth it. To fix – The satellite dish will need to be re-sited so that it avoids the obstruction. You will need to make sure that you purchase the correct LNB for your satellite dish and that when installed the skew adjustment is set correctly as this makes a huge difference to your satellite signal. These often have built in slope adjustment to help with this too. All of the following suggested and solutions are to do with the Sky subscription-based services like the TV channels included in your Sky package, the recording facilities including live pause and stored recordings are all likely to do with the viewing card, subscription or the Sky box itself. Select Reset, then Reset settings and select Confirm. You may need to give Sky a phone call, however. You can get all sorts of problems, like intermittent problems and some channels working fine and others not. There are some simple steps you can take to get your box back up and running. Please enter your postcode into the Coverage Checker to see if the channels are available in your area. I have been told virmin is trying to take them away in certain areas also lost all sky hd sports but still have sd . Registered in England. Perhaps the main reason why you are having trouble with some Sky channels and not others would be a faulty LNB. When a television set auto-tunes, it automatically starts from the bottom of the channel or frequency range and works upwards. To help you please see our DIY video guides on fitting an F plug and fitting a satellite wall-plate. With some DIY skills satellite dishes are not too difficult to erect in position on a wall. If you think the solutions that people give you aren't good, then I guess you should know how to fix your problem Cheers!-Eban This is a relatively easy job with a screwdriver. Click below to see all of our DIY guides. We have to turn the box off, wait 5 mins turn it back on, then they all work again until the next time. Ensure that the lights on your box has completely disappeared this is s signal the box has no power. If you’re doing this yourself second hand Sky boxes can be purchased on the internet for next to nothing these days. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. Digital-box maintenance tip: Sometimes inadequate ventilation can lead to overheating and technical faults in the Sky digital box. 2. 2) Follow the steps for “If you are missing random channels” directly below. This cable costs a bit more but is well worth it. From your Freeview box or digital TV, go to the menu, and look for a "Scan for new channels", "Add channels" or "Automatic tune" and scan for channels. If you’d like to join in, please sign in or register. BBC2 gone, all HD channels gone, poor signal on the rest of them. You will need to have ready some information from your viewing card and Sky box including the viewing card number, version Number & the serial which can all be found by accessing the ‘System Details’ page. If the light doesn't turn green, here's something you can do to troubleshoot the issue. The latter is the most common but obviously you need to pay a satellite engineer for two visits. Hi Everyone. Faulty Sky Box Causing Some Channels To Be Lost It could be that you have a faulty Sky box. We have a Sky HD box, with Sky Package with Sky Sports & Movies. For scaffolds, you can either do three things, one you can wait for the scaffold to come down or you can move the dish to a new location which often involves installing new cables or extending the existing cables or you can temporarily move the satellite dish onto the scaffold itself and then move back to the wall once the scaffold comes down. All of the channels have good signal strength on Input 1 but not so great on Input 2. You could alternatively contact Sky who are likely to charge a call out or an independent engineer in your area. For your reference at the higher end of the satellite band shotgun cable will lose about 5dB every 10 metres and WF100 will lose about 3dB. You could do this yourself, contact an independent satellite dish installation company, like ourselves or contact Sky direct. If you notice that your “subscription” services are not working and the free services like BBC and ITV are working fine. Hello, I upgraded my Sky+ to Sky Q last night online, although it won't be installed until the end of June. Restart your box: Press the standby button on your remote, then turn your box off at the mains. This blog is for you. It’s usually some of the more obscure channels that go first. Perfect if you only have a small job. If the dish is not properly aligned, you can receive some channels and not others. Sky Q Mini box If you're getting a No Satellite Signal , No Signal , or No input on-screen message on your Sky+ or Sky Q box, or if your picture is freezing when watching live TV, this troubleshooting guide will help get you back up and running again. Your Free Guide is on it's way, please check your e-mail now! This doesn’t always mean that it needs to go higher but often it is necessary to install dishes on chimneys to avoid the obstruction. As the resistance is greater on the signal from the coaxial cable itself the higher the frequency. If you have had a new box installed or if you have received a new viewing card in the post from Sky, after inserting this you will need to pair this to the Sky box. Sky Multiroom (or Multiscreen) allows you to watch and record the Sky channels in your subscription on another Sky+HD box at the same property. However you should still have access to ITV1 SD on Sky channel 803. Welcome to the Digital Spy forums. Help on scanning for channels. Do not go to Maplins to buy a lnb for a Sky dish. Although they do have a special heights team. ", "Smart Aerials were very helpful from start to finish and resolved a number of challenges in the final stages of the project without issue. If you have a long run of “shotgun” 0.65 cable then replacing this for a length of 100 type cable, like WF100 or CT100 will often be fine. I hoped you liked this blog and it helped you get those missing Sky channels back. Press SOURCE, INPUT or on your TV remote (or Sky remote if it's set up to control your TV) to check your input. When the guy I bought the box off brought it over to test with my dish I recieved all the channels including ESPN HD however a channel list was put on the box to emulate sky and now I'm not getting it to work. Sent from my iPhone using Tapatalk Vu+ Ultimo 4K with 3TB HDD, Dual FBC (Sat) tuners, 1x Twin Hybrid DVB-C/T/T2 tuner To do this switch off the Sky Box directly from the mains and do this for all connected devices (this may include your internet router). If it's not set to Sky, try the other inputs until Sky appears. Some users may find their satellite dish is now too small, or not aligned correctly, or using a poor make of dish, or poor make of LNB, and cannot receive ITV1 HD on 103. 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